~/bharatgoel

% git log --author="Bharat Goel"

Work History

  1. NiCE

    3 yrs 1 mo

    Senior AI Research Engineer

    Mar 2026 – Present · Salt Lake City, UT

    AI Research Engineer

    Jul 2025 – Mar 2026 · Salt Lake City, UT

    • Designed and architected an LLM-driven ambiguity detection system, dynamically generating clarifying questions through prompt chaining for precise, context-aware responses.
    • Redesigned the prompt evaluation framework into a scalable, model-agnostic system for benchmarking across multiple LLMs using pytest and DeepEval.
    • Partnered with client teams to reduce LLM hallucinations, applying prompt optimization and retrieval strategies to support a successful, low-risk go-live.

  2. Verse.ai / AtlasRTX

    2 yrs 3 mo

    Software Engineer, AI Experience

    Apr 2023 – Jul 2025 · Park City, Utah

    • Optimized lead qualification through an SMS-based follow-up experience using IBM Watson, Azure Function Apps, and C# .NET — increasing availability threefold.
    • Developed automated services with Azure Logic Apps and Service Bus to ingest, clean, and optimize client data, eliminating manual efforts.
    • Trained NLP models to interpret user intent for price filtering, disambiguating based on input context.
    • Engineered real-time data-driven recommendation features that enhanced engagement and satisfaction.

  3. Goldman Sachs

    2 yrs 9 mo

    Engineering Associate

    Dec 2022 – Mar 2023 · Salt Lake City, Utah

    • Led front-end development of a resiliency orchestration app for business continuity, keeping datacenters in compliance with failover times.
    • Built reporting dashboard using React/TypeScript/Java/MongoDB, delivering audit data in one-third of previous time.
    • Deployed 'tags' functionality for failover events, reducing event-finding effort by 90%.

    Senior Engineering Analyst

    Jun 2020 – Dec 2022 · Salt Lake City, Utah

    • Migrated tax documentation apps from Angular to React/Spring for 300K+ clients globally, improving performance 30–40%.
    • Designed a drag-and-drop PDF tax reporting app using React/TypeScript/Java/SybaseIQ/DB2, reducing error rate to ~5%.
    • Managed 3 interns; delivered features saving 1000+ man-hours for the operations team.

  4. Arizona State University

    1 yr

    Lead Graduate Peer Career Coach

    May 2019 – May 2020 · Tempe, AZ

    • Led 3–5 coaches guiding ~25,000 ASU engineering students on résumés, interviews, and salary negotiations.

  5. MIC Tech / MyShikshak

    8 mo

    Chief Operating Officer

    Nov 2017 – Jul 2018 · Meerut, India

    • Co-founded and led MIC Tech, redesigning the MyShikshak EdTech platform with a revenue model projecting $5M turnover in 5 years.
    • Created initial UX and marketing content targeting 500,000 individuals across 4 cities.

  6. Tata Consultancy Services

    1 mo

    Project Intern

    Jun 2017 – Jul 2017 · New Delhi, India

    • Built UX & UI for a government electricity distribution web app using HTML, Bootstrap CSS, and AngularJS.
    • Received Appreciation Certificate & Direct Interview offer.